Terms of service

These Terms of Service govern access to and use of importadoragranmundo.shop, including purchases made through our online store.

Throughout these Terms, “we,” “us,” and “our” refer to importadoragranmundo.shop.

1. Acceptance of Terms

By accessing our website, browsing products, creating an account where available, or placing an order, you agree to these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, you should not use the website to make a purchase.

2. Shopify Platform

Our ecommerce website operates using Shopify technology.

Third-party services integrated with the store may also have their own terms and policies.

3. Eligibility

By placing an order, you represent that you have legal capacity to enter into the transaction or are otherwise legally authorized to do so.

The website must not be used for fraudulent or unlawful purposes.

4. Products

We may add, modify, replace, limit, or discontinue products at any time for future transactions.

Products are subject to availability.

5. Product Descriptions

We make reasonable efforts to accurately describe products.

Nevertheless:

• Colours can vary between screens;
• Packaging can change;
• Minor manufacturing variations can occur;
• Dimensions may have reasonable tolerances; and
• Website information may occasionally contain errors.

Nothing in these Terms limits mandatory rights where a product is materially misrepresented.

6. Prices

Product prices are displayed through the website.

Prices may be changed for future transactions without prior notice.

Customers will have an opportunity to review the applicable transaction amount during checkout.

7. Taxes

Applicable taxes may be calculated and displayed during checkout as required.

8. Shipping Charges

Standard shipping is free for all orders.

Customers are not charged a standard shipping fee by importadoragranmundo.shop.

9. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order may be subject to:

• Payment approval;
• Fraud screening;
• Inventory verification;
• Address verification; and
• Fulfillment availability.

10. Order Acceptance

An order confirmation indicates that we have received the order.

In some circumstances, further verification may be necessary before fulfillment.

11. Right to Refuse or Cancel Orders

Where legally permitted, we may refuse or cancel an order for legitimate reasons including:

• Product unavailability;
• Payment failure;
• Suspected fraud;
• Incorrect pricing caused by an obvious error;
• Delivery restrictions;
• Duplicate transactions; or
• Violation of these Terms.

Where an order is cancelled after payment has been collected, the applicable payment will be refunded.

12. Payment

Customers must provide valid payment information.

By submitting a payment method, the customer confirms they are authorized to use that payment method.

13. Payment Processing

Payments may be processed by Shopify-supported payment providers or other third-party payment services.

Payment providers may conduct independent fraud, authorization, and security checks.

14. Customer Information

Customers agree to provide accurate and complete information required for transactions, including:

• Name;
• Email;
• Billing information;
• Shipping information; and
• Payment information.

15. Shipping

All orders receive:

Free Standard Shipping

Our estimated delivery time is:

15–20 days

Additional information is available in our Shipping Policy.

16. Delivery Delays

Although we aim to meet our delivery estimates, delays may occur because of circumstances such as:

• Carrier disruptions;
• Weather;
• Transportation congestion;
• Public holidays;
• Customs procedures where applicable;
• High shipping volumes;
• Emergencies; or
• Incorrect customer-provided addresses.

Mandatory customer rights relating to non-delivery or material delay remain unaffected.

17. Risk and Delivery

Delivery is considered according to applicable law and the relevant carrier's delivery information.

Customers should promptly inform us if an order is not received.

18. Returns

Eligible returns are governed by our Return and Refund Policy.

Our standard voluntary return period is 30 days after delivery.

19. Refunds

Approved refunds are generally returned to the original payment method.

Refund processing may require additional time after we initiate the transaction because financial institutions and payment processors maintain their own processing schedules.

20. Order Cancellation

Customers who wish to cancel an order should contact:

info@importadoragranmundo.shop

as quickly as possible.

Cancellation cannot be guaranteed after fulfillment has started.

21. Promotions

Promotions and discount codes may be subject to specific conditions.

Unless otherwise specified:

• Offers may have expiration dates;
• Offers may apply only to selected products;
• Discount codes may not be combined;
• Promotional codes have no cash value; and
• Abuse or fraud may result in cancellation where permitted by law.

22. Customer Accounts

If account functionality is available, customers are responsible for maintaining the confidentiality of their login credentials.

Customers should notify us of suspected unauthorized access.

23. Prohibited Activities

Customers must not:

• Use the website unlawfully;
• Commit fraud;
• Attempt unauthorized system access;
• Distribute malware;
• Interfere with website operations;
• Harvest data unlawfully;
• Impersonate another person;
• Misuse payment information;
• Violate intellectual property rights; or
• Circumvent website security.

24. Intellectual Property

Original website content, including branding, design, graphics, written content, and other proprietary material, may be protected under applicable intellectual property laws.

Permission to access the website does not transfer ownership of intellectual property.

25. Permitted Use

Customers may use the website for lawful personal shopping and related purposes.

Unauthorized commercial copying, republication, redistribution, or exploitation is prohibited.

26. Customer Reviews and Content

Where customers may submit reviews, images, comments, or other content, submitted material must not:

• Be unlawful;
• Be fraudulent;
• Infringe another person's rights;
• Contain malware;
• Contain unlawful threats;
• Violate privacy rights; or
• Misrepresent customer experience.

27. Website Availability

We aim to provide reliable website access but cannot guarantee uninterrupted availability.

Access may occasionally be interrupted because of:

• Maintenance;
• Security updates;
• Technical problems;
• Hosting problems;
• Network failures; or
• Third-party outages.

28. Third-Party Services

Our website may rely on third-party providers for:

• Ecommerce functionality;
• Payments;
• Shipping;
• Analytics;
• Customer support;
• Marketing; and
• Security.

Independent providers may maintain their own terms.

29. Third-Party Links

Links to third-party websites may be provided for convenience.

We do not control independently operated websites and are not responsible for their content or practices.

30. Privacy

Personal information is processed in accordance with our Privacy Policy and applicable law.

31. Electronic Communications

Customers agree that necessary transaction communications may be provided electronically.

These may include:

• Order confirmations;
• Payment communications;
• Shipping updates;
• Return information;
• Refund notices; and
• Customer service responses.

Marketing communications are handled separately according to applicable consent requirements.

32. Errors

We may correct website errors, including errors relating to:

• Descriptions;
• Inventory;
• Pricing;
• Promotions; and
• Other information.

If a material error affects an existing order, we will take reasonable steps to contact the customer where appropriate.

33. Disclaimer

To the maximum extent legally permitted, general website content is provided without warranties beyond warranties expressly provided or required by applicable law.

Nothing in these Terms excludes legally mandatory guarantees or consumer protections.

34. Limitation of Liability

To the maximum extent permitted by applicable law, importadoragranmundo.shop will not be liable for indirect or consequential losses resulting solely from circumstances for which liability may legally be limited.

Nothing in this section excludes liability that cannot legally be excluded.

35. Consumer Rights

Customers may have statutory consumer rights under applicable Canadian federal, provincial, or territorial legislation.

Nothing in these Terms is intended to waive or restrict a mandatory consumer right.

36. Indemnification

To the extent legally permitted, users are responsible for losses reasonably arising from their intentional unlawful conduct, fraud, or material violation of these Terms.

37. Force Majeure

We will not be responsible for delay caused solely by circumstances outside our reasonable control to the extent permitted by applicable law.

Examples may include:

• Natural disasters;
• Severe weather;
• Transportation disruption;
• Labour disruption;
• Government restrictions;
• Major infrastructure failures; and
• Other extraordinary events.

This clause does not eliminate mandatory customer remedies.

38. Changes to Terms

We may update these Terms from time to time.

Updated Terms will be published on importadoragranmundo.shop.

Changes ordinarily apply prospectively.

39. Severability

If any provision is determined to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

40. No Waiver

Failure to immediately enforce a provision does not necessarily constitute a waiver of the right to enforce it later.

41. Entire Agreement

These Terms should be read together with our:

• Privacy Policy;
• Return and Refund Policy;
• Shipping Policy;
• Legal Notice; and
• Other applicable store policies.

42. Applicable Law

These Terms are subject to applicable laws of Canada and any province or territory having lawful jurisdiction over the relevant transaction.

Mandatory consumer rights remain unaffected.

43. Dispute Resolution

Customers experiencing a problem are encouraged to contact us first.

We will attempt to review reasonable concerns and identify an appropriate resolution.

Nothing in these Terms prevents customers from exercising remedies available through an applicable court, tribunal, consumer protection body, regulator, financial institution, or other lawful process.

44. Contact Information

Questions concerning these Terms may be directed to:

importadoragranmundo.shop

Email: info@importadoragranmundo.shop

Website: importadoragranmundo.shop