Privacy policy

This Privacy Policy explains how importadoragranmundo.shop may collect, use, disclose, store, protect, and otherwise process personal information when customers visit our website, place orders, communicate with us, use our services, or otherwise interact with our online store.

1. Our Privacy Commitment

We recognize the importance of protecting personal information.

We seek to process personal information responsibly and for reasonable purposes associated with operating our ecommerce business.

This Privacy Policy is intended to apply alongside applicable Canadian federal, provincial, and territorial privacy requirements.

2. Contact Information

Questions regarding privacy or personal information may be directed to:

Email: info@importadoragranmundo.shop

Website: importadoragranmundo.shop

3. Information We May Collect

Depending on how you interact with our store, we may collect different categories of personal information.

Contact Information

This may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address; and
• Other information you voluntarily provide.

Order Information

This may include:

• Order number;
• Products purchased;
• Purchase date;
• Transaction amount;
• Shipping method;
• Delivery information;
• Order status;
• Return history; and
• Refund information.

Account Information

Where customer account functionality is available, information may include:

• Login credentials;
• Account preferences;
• Saved addresses;
• Order history; and
• Account settings.

Payment Information

Payments may be processed through Shopify-supported payment providers or other third-party payment services.

Depending on the payment method, payment providers may process:

• Payment card information;
• Billing information;
• Payment authorization information;
• Transaction identifiers; and
• Fraud-prevention information.

We may receive transaction confirmation and limited payment information necessary to administer orders.

Device and Technical Information

When you access the website, information may automatically be collected, including:

• IP address;
• Device type;
• Browser type;
• Operating system;
• Device identifiers;
• Pages viewed;
• Referral information;
• Website interactions;
• Approximate location derived from technical information; and
• Cookie identifiers.

Customer Service Information

When you contact us, we may collect:

• Your communications;
• Order number;
• Complaint details;
• Return information;
• Photographs;
• Product issue information; and
• Other information voluntarily submitted.

4. How We Collect Information

Personal information may be collected:

• Directly from customers;
• Through the Shopify storefront;
• Through checkout;
• Through customer accounts;
• Through cookies;
• Through payment processors;
• Through shipping providers;
• Through analytics services;
• Through fraud-prevention services; and
• Through other service providers involved in our ecommerce operations.

5. Why We Use Personal Information

We may process personal information to:

• Provide products and services;
• Process orders;
• Verify payments;
• Arrange fulfillment;
• Arrange shipping;
• Provide tracking;
• Communicate order updates;
• Manage customer accounts;
• Respond to customer service inquiries;
• Handle returns;
• Issue refunds;
• Detect and prevent fraud;
• Protect website security;
• Analyze website performance;
• Improve products and services;
• Maintain business records;
• Comply with legal requirements;
• Enforce agreements;
• Protect legal rights; and
• Conduct marketing where legally permitted.

6. Consent

Where applicable law requires consent, we seek appropriate consent before collecting, using, or disclosing personal information.

The form of consent may depend on:

• The nature of the information;
• The sensitivity of the information;
• The reasonable expectations of the customer; and
• The purpose for which the information is processed.

Customers may withdraw consent for optional processing where legally permitted.

7. Information Necessary to Complete Orders

Certain information is necessary to process purchases.

For example, we normally require information necessary to:

• Identify the customer;
• Process payment;
• Deliver the order;
• Provide transaction communications;
• Prevent fraud; and
• Maintain required business records.

If necessary information is not provided, we may be unable to complete a transaction.

8. Shopify

Our store is powered by Shopify technology.

Information relating to customers and transactions may therefore be processed through Shopify's infrastructure and associated service providers.

Shopify and other independent service providers may maintain their own privacy notices governing information they process in their own capacity.

9. Payment Providers

Payment information may be processed by third-party payment providers.

We do not necessarily receive or store complete payment card numbers.

Payment providers may independently process information for:

• Payment authorization;
• Payment settlement;
• Fraud prevention;
• Security;
• Regulatory compliance; and
• Dispute management.

10. Shipping and Fulfillment Providers

To fulfill orders, we may disclose information such as:

• Customer name;
• Delivery address;
• Telephone number;
• Email address;
• Order details; and
• Shipping instructions

to fulfillment providers, logistics companies, postal services, and shipping carriers.

11. Service Providers

We may use third-party providers for functions such as:

• Website hosting;
• Ecommerce infrastructure;
• Payments;
• Shipping;
• Fulfillment;
• Customer support;
• Data storage;
• Analytics;
• Marketing;
• Fraud prevention;
• Cybersecurity; and
• Professional services.

Information may be disclosed to such providers where reasonably necessary for them to perform services.

12. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

These technologies may support:

• Shopping cart functionality;
• Checkout;
• Customer login;
• Website security;
• Fraud prevention;
• Preferences;
• Analytics;
• Performance measurement;
• Personalization; and
• Advertising where permitted.

Customers may be able to control some cookies using browser settings or website privacy controls.

Blocking necessary cookies may affect website functionality.

13. Analytics

We may use analytics tools to understand how customers interact with our website.

Analytics information can help us understand:

• Website traffic;
• Popular pages;
• Customer navigation;
• Technical performance;
• Conversion patterns; and
• Potential website problems.

14. Marketing

Where legally permitted, we may send customers information about:

• Products;
• Promotions;
• Offers;
• Store updates; and
• Other commercial information.

We seek to comply with applicable Canadian requirements regarding commercial electronic communications.

15. Unsubscribing From Marketing

Customers may unsubscribe from eligible marketing emails by using the unsubscribe mechanism provided in those communications.

Customers may also contact:

info@importadoragranmundo.shop

to request removal from applicable marketing communications.

Unsubscribing from marketing does not prevent necessary transactional communications.

16. Transactional Communications

We may continue sending non-promotional communications necessary for purposes such as:

• Order confirmation;
• Payment information;
• Shipping updates;
• Delivery information;
• Return processing;
• Refund information;
• Security notices; and
• Customer service responses.

17. Disclosure Required by Law

We may disclose information where reasonably necessary to:

• Comply with applicable law;
• Comply with lawful court orders;
• Respond to lawful government requests;
• Investigate fraud;
• Protect customers;
• Protect our rights;
• Maintain website security; or
• Establish or defend legal claims.

18. Business Transactions

If the business associated with importadoragranmundo.shop undergoes a sale, financing, merger, restructuring, acquisition, transfer, or similar transaction, personal information may be disclosed or transferred where permitted by applicable law.

19. Cross-Border Processing

Some technology, ecommerce, payment, analytics, shipping, storage, or service providers may operate outside the customer's province or outside Canada.

As a result, personal information may be processed or stored in another jurisdiction.

Information processed in another jurisdiction may be subject to laws applicable in that jurisdiction.

20. Retention

We retain information for as long as reasonably necessary for purposes including:

• Completing orders;
• Providing customer service;
• Maintaining transaction records;
• Accounting;
• Tax compliance;
• Fraud prevention;
• Legal compliance;
• Resolving disputes; and
• Protecting legal rights.

When information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled according to applicable requirements.

21. Information Security

We take reasonable administrative, organizational, and technical measures intended to protect personal information.

Measures may include appropriate access controls, security technology, service-provider controls, and operational procedures.

However, no online system or electronic transmission method can be guaranteed to be completely secure.

22. Customer Responsibilities

Customers can also help protect information by:

• Using secure passwords;
• Not sharing account credentials;
• Keeping devices secure;
• Avoiding suspicious links;
• Logging out of shared devices; and
• Informing us of suspected unauthorized activity.

23. Privacy and Security Incidents

If a security incident involving personal information occurs, we may investigate, contain, document, and address the incident.

Where notification or reporting is required by applicable law, we will take appropriate steps.

24. Accuracy of Information

Customers are encouraged to provide accurate and current information.

You may request correction of inaccurate personal information by contacting:

info@importadoragranmundo.shop

25. Access Requests

Subject to applicable law and applicable exceptions, customers may request access to personal information we hold about them.

We may need to verify identity before processing a request.

Requests can be submitted to:

info@importadoragranmundo.shop

26. Correction Requests

If personal information is inaccurate or incomplete, you may request correction.

We will review reasonable correction requests in accordance with applicable legal requirements.

27. Withdrawal of Consent

Where processing depends on consent and withdrawal is legally available, customers may request withdrawal of consent.

Withdrawal does not necessarily affect:

• Processing already lawfully completed;
• Existing contractual obligations;
• Fraud-prevention obligations;
• Required financial records; or
• Other processing permitted or required by law.

28. Children's Privacy

Our store is intended for customers capable of entering into online purchase transactions.

We do not knowingly seek personal information from children where consent from a parent or guardian is legally required and has not been provided.

If you believe information from a child has been improperly submitted, contact:

info@importadoragranmundo.shop

29. Third-Party Websites

Our website may include links to independent third-party websites.

We do not control the privacy practices of those websites.

Customers should review the privacy notice of an external website before submitting personal information.

30. Privacy Complaints

Customers who have concerns about our privacy practices may contact us at:

info@importadoragranmundo.shop

We will review reasonable concerns and seek to respond appropriately.

Nothing in this policy limits any right an individual may have to contact an applicable privacy authority.

31. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• Business practices;
• Technology;
• Service providers;
• Website functionality;
• Privacy practices; or
• Applicable legal requirements.

The updated version will be published on importadoragranmundo.shop.

32. Contact Us

For privacy questions, access requests, correction requests, consent requests, or privacy complaints:

importadoragranmundo.shop

Email: info@importadoragranmundo.shop

Website: importadoragranmundo.shop