Shipping policy
This Shipping Policy explains how orders placed through importadoragranmundo.shop are processed, shipped, tracked, and delivered.
1. Free Standard Shipping
We provide:
FREE STANDARD SHIPPING ON ALL ORDERS
There is no minimum order value required for standard shipping unless otherwise expressly stated during checkout.
Standard Shipping Fee: $0
2. Estimated Delivery Time
Our estimated delivery timeframe is:
15–20 days
We aim for orders to be delivered approximately 15–20 days after order confirmation under normal shipping conditions.
The timeframe is an estimate rather than an absolute guarantee because transportation may be affected by circumstances outside our reasonable control.
3. Order Processing
After an order is submitted, it may undergo:
- Payment verification;
- Fraud screening;
- Inventory verification;
- Product preparation;
- Packaging;
- Shipping label creation; and
- Transfer to a carrier.
We work to process orders efficiently so that the total delivery period can ordinarily remain within the estimated 15–20 day timeframe.
4. Order Confirmation
After successfully submitting an order, customers should receive an order confirmation using the contact information supplied during checkout.
Customers should carefully review the confirmation for:
- Product selection;
- Quantity;
- Shipping address;
- Contact information; and
- Order amount.
If you identify an error, contact:
info@importadoragranmundo.shop
as soon as possible.
5. Shipping Destinations
Shipping availability is determined by destinations available through checkout.
If checkout accepts the customer's address and the order is successfully confirmed, we will attempt to fulfill the order according to this policy.
In rare circumstances where an order cannot be delivered to an accepted destination, we will contact the customer and provide an appropriate solution.
6. Shipping Cost
Standard shipping is completely free.
Customers will not be charged an additional standard shipping fee after completing the purchase.
Applicable government-imposed taxes or charges, where required, are separate from shipping costs.
7. Delivery Estimates
The 15–20 day delivery estimate applies under ordinary fulfillment and transportation conditions.
Actual delivery may occasionally be affected by:
- Carrier delays;
- Weather conditions;
- Transportation congestion;
- Seasonal shipping volumes;
- Public holidays;
- Customs processing where applicable;
- Security inspections;
- Labour disruptions;
- Emergencies;
- Natural disasters;
- Incorrect addresses; or
- Other circumstances outside our reasonable control.
8. Tracking
Where tracking is available, tracking information may be provided after dispatch.
Tracking may include:
- Carrier information;
- Tracking number;
- Shipment progress; and
- Delivery updates.
9. Tracking Activation
A tracking number may not become active immediately after it is generated.
Carriers can require additional time to scan and update shipment information.
A short period without tracking movement does not necessarily indicate that the shipment has been lost.
10. Multiple Shipments
An order containing multiple products may occasionally be divided into multiple packages.
Where this occurs:
- Packages may have different tracking numbers;
- Packages may be transported by different carriers;
- Packages may leave fulfillment facilities at different times; and
- Packages may arrive on different dates.
No additional standard shipping fee will be charged because an order is divided into multiple shipments.
11. Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please review:
- Recipient name;
- Street address;
- Apartment, suite, or unit number;
- City;
- Province or territory;
- Postal code;
- Country; and
- Telephone number where requested.
12. Incorrect Addresses
Incorrect or incomplete addresses may cause:
- Delayed delivery;
- Failed delivery;
- Returned shipments; or
- Loss of the package.
Customers should notify us immediately if an address error is discovered.
13. Address Changes
Address-change requests should be sent promptly to:
info@importadoragranmundo.shop
We will attempt to modify the address before shipment where reasonably possible.
Once a package has entered fulfillment or has been transferred to the carrier, address changes cannot be guaranteed.
14. Carrier Delivery Procedures
Carriers may use different delivery procedures according to:
- Delivery location;
- Package type;
- Local carrier practices;
- Building access; and
- Security requirements.
Customers should monitor tracking information when available.
15. Delivery Attempts
If a carrier cannot complete delivery, it may:
- Attempt redelivery;
- Leave a notice;
- Deliver to an authorized pickup location; or
- Return the package.
Customers should follow carrier instructions promptly.
16. Failed Delivery
Delivery can fail where:
- An address is incorrect;
- An address is incomplete;
- Access to the location is unavailable;
- Required delivery information is missing;
- The recipient cannot be reached;
- The package is not collected; or
- Delivery is refused.
If you experience a delivery problem, contact us.
17. Returned-to-Sender Orders
When a shipment is returned to sender, we will review the reason for return.
Depending on the circumstances, available options may include:
- Reshipment;
- Refund; or
- Another reasonable resolution.
Where repeated shipping is required solely because of incorrect information supplied by the customer, additional costs may be handled according to applicable law and the circumstances.
18. Delayed Orders
If your order has not arrived after the expected 15–20 day delivery period, contact:
info@importadoragranmundo.shop
Please include your order number.
We will review available tracking and fulfillment information.
19. Lost Shipments
If tracking suggests that a shipment has been lost, please contact us.
We may initiate an investigation with the relevant carrier.
Where an order is confirmed lost before successful delivery, an appropriate remedy may include:
- Replacement; or
- Refund.
20. Delivered but Not Received
If carrier tracking states that your package was delivered but you cannot find it, first:
- Check around the delivery location;
- Check mailbox or parcel areas;
- Check safe-drop locations;
- Ask household members;
- Ask building management or reception where appropriate; and
- Review the carrier's tracking information.
If you still cannot locate the package, contact:
info@importadoragranmundo.shop
21. Damaged Packages
If a package arrives damaged, please take photographs of:
- Outer packaging;
- Shipping label;
- Product;
- Damage; and
- Packaging materials.
Contact:
info@importadoragranmundo.shop
as soon as reasonably possible.
22. Incorrect Items
If the item received is not the item ordered, contact our customer service team with:
- Order number;
- Product received; and
- Clear photographs.
We will review the claim and arrange an appropriate solution.
23. Missing Items
If part of an order is missing, first confirm whether the order was shipped in multiple packages.
If no additional shipment is shown, contact us with your order details.
24. Customs
Where an order crosses an international border, customs processes may occasionally affect delivery times.
Customs procedures are outside the direct control of importadoragranmundo.shop.
Any legally required government-imposed duties or taxes will be handled according to applicable requirements and the information presented through the applicable transaction process.
25. Public Holidays
Shipping carriers and fulfillment operations may operate on reduced schedules during public holidays.
This may occasionally affect delivery estimates.
26. Severe Weather
Severe weather may interrupt transportation networks and cause temporary shipping delays.
We appreciate customer understanding when a carrier cannot safely complete delivery.
27. Force Majeure and Extraordinary Events
Delivery may occasionally be affected by circumstances outside reasonable control, such as:
- Natural disasters;
- Major transportation failures;
- Government restrictions;
- Labour disruption;
- Public emergencies;
- Infrastructure failures; or
- Other extraordinary events.
Where a shipment is materially affected, customers may contact us for assistance.
28. Order Cancellation Before Shipment
To request cancellation, contact:
info@importadoragranmundo.shop
as quickly as possible.
We will attempt to cancel the order before fulfillment where possible.
Cancellation cannot be guaranteed after processing begins.
29. Orders Already Shipped
Orders that have already been shipped generally cannot be cancelled while in transit.
Customers may request an eligible return after delivery under our Return and Refund Policy.
30. Customer Responsibility
Customers should:
- Provide accurate shipping information;
- Monitor tracking;
- Respond to carrier notices;
- Collect packages where required; and
- Promptly report delivery problems.
31. Free Shipping Remains Applicable
Our standard shipping policy is:
All Orders — Free Standard Shipping
Standard Shipping Charge — $0
Estimated Delivery Time — 15–20 Days
32. Consumer Rights
Nothing in this Shipping Policy limits any mandatory rights customers may have under applicable Canadian consumer protection law.
33. Changes to This Policy
We may update this Shipping Policy for future transactions when business practices or shipping arrangements change.
The current version will be available through importadoragranmundo.shop.
34. Shipping Contact
For questions regarding:
- Shipping;
- Tracking;
- Delivery;
- Delayed orders;
- Missing packages;
- Damaged shipments;
- Incorrect products; or
- Address problems,
contact:
importadoragranmundo.shop
Email: info@importadoragranmundo.shop
Website: importadoragranmundo.shop
Free Standard Shipping: All Orders
Estimated Delivery: 15–20 Days
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