Refund policy
This Return and Refund Policy applies to eligible purchases made through importadoragranmundo.shop.
We want customers to understand our procedures for returns, refunds, cancellations, damaged products, defective products, incorrect products, and other order-related concerns.
For assistance, contact:
info@importadoragranmundo.shop
1. 30-Day Return Policy
We offer a 30-day voluntary return period for eligible products.
Customers must request a return within 30 days after the product is delivered.
If more than 30 days have passed since delivery, a voluntary change-of-mind return may no longer be available unless:
- We expressly agree otherwise; or
- Applicable law requires another remedy.
Nothing in this policy restricts mandatory consumer rights that may apply to defective, misrepresented, unsafe, or incorrectly supplied products.
2. Return Eligibility
To qualify for a standard return, an item should generally:
- Be returned within the applicable return period;
- Be unused;
- Be unworn where applicable;
- Be unwashed where applicable;
- Be in substantially the same condition in which it was received;
- Include original tags and labels where applicable;
- Include accessories, manuals, components, and promotional items originally supplied with the product;
- Be returned with original packaging where reasonably possible; and
- Be accompanied by valid proof of purchase.
Proof of purchase may include the order number, order confirmation email, or other reasonable evidence showing that the product was purchased through importadoragranmundo.shop.
3. Starting a Return
Before returning a product, contact:
info@importadoragranmundo.shop
Please provide:
- Your order number;
- The email address associated with the order;
- The product you want to return;
- The reason for the return; and
- Photographs if the product is damaged, defective, or incorrect.
We will review the request and provide return instructions where the return is eligible.
Customers should not send products back without first contacting us.
4. Unauthorized Returns
Products returned without contacting us first may experience processing delays because we may be unable to identify the order, customer, or reason for return.
A customer should only send a return using the instructions provided through our customer service process.
5. Condition of Returned Products
Customers may reasonably inspect a product after delivery.
However, products returned as change-of-mind returns should not show signs of use beyond what is reasonably necessary to inspect the product.
Products that have been materially damaged, altered, excessively used, or otherwise reduced in value by the customer may not qualify for a full voluntary refund, subject to applicable law.
6. Damaged Products
Please inspect products after delivery.
If an item arrives damaged, contact:
info@importadoragranmundo.shop
as soon as reasonably possible.
Please include:
- Order number;
- Description of the damage;
- Photograph of the product;
- Photograph of the packaging where relevant; and
- Photograph of the shipping label where relevant.
We will review the information and determine an appropriate resolution.
7. Defective Products
If a product appears defective, please contact us promptly.
Depending on the circumstances and applicable law, an appropriate remedy may include:
- Replacement;
- Refund;
- Partial refund;
- Return authorization; or
- Another reasonable remedy.
Our voluntary return conditions do not override mandatory rights applying to defective products.
8. Incorrect Products
If you receive a product different from the product you ordered, please contact:
info@importadoragranmundo.shop
Provide your order number and photographs showing the product received.
After verification, we will arrange an appropriate remedy.
Customers will not be expected to bear reasonable return shipping costs where the return is required because we supplied an incorrect product.
9. Missing Products
If your package arrives but an item included in your order is missing, contact us promptly.
We may request photographs of:
- The package;
- Products received;
- Shipping label; and
- Packaging materials.
After reviewing the order and fulfillment information, we will provide an appropriate resolution.
10. Non-Returnable Products
For health, hygiene, safety, customization, or other legitimate reasons, certain products may not qualify for voluntary change-of-mind returns.
Depending on products offered by the store, these may include:
- Customized products;
- Personalized products;
- Products made to customer specifications;
- Perishable products;
- Opened hygiene-sensitive products;
- Certain personal care products after opening;
- Hazardous materials where return transportation is restricted;
- Gift cards; and
- Products clearly identified as final sale before purchase where such restrictions are legally permitted.
A final-sale designation does not eliminate legal remedies that cannot lawfully be excluded.
11. Sale Products
Unless a product is clearly identified as final sale before purchase, sale or discounted products may generally be returned if they otherwise satisfy our return conditions.
Mandatory legal rights continue to apply regardless of whether a product was purchased at full price or at a discount.
12. Exchanges
If you want to exchange a product for another size, colour, model, or variation, contact:
info@importadoragranmundo.shop
Exchange availability depends on inventory.
Where a direct exchange is not available, we may recommend returning the eligible product and placing a new order separately.
13. Change-of-Mind Return Shipping
For an ordinary change-of-mind return, the customer is generally responsible for return shipping costs unless we agree otherwise.
We recommend using a trackable shipping method.
Customers should retain:
- Shipping receipt;
- Tracking number; and
- Other proof of return shipment
until the return has been completed.
14. Seller-Fault Returns
Where a return is necessary because:
- We sent the wrong product;
- The product arrived damaged;
- The product arrived materially defective; or
- Another problem for which we are responsible has been verified,
we will provide reasonable return instructions and will handle reasonable return shipping costs where appropriate.
15. Return Inspection
After receiving a return, we may inspect the product to confirm:
- Product identity;
- Return condition;
- Whether all components are present; and
- Whether the return satisfies applicable requirements.
We will notify the customer when the return has been reviewed.
16. Approved Refunds
If a refund is approved, we will issue the applicable amount to the original payment method wherever reasonably possible.
We aim to initiate approved refunds within 10 business days after approval.
Banks, credit card issuers, and payment processors may require additional time to post the refund to the customer's account.
17. Original Shipping Charges
Standard outbound shipping is free for all orders.
Therefore, there is ordinarily no standard outbound shipping charge to refund.
18. Partial Refunds
Where permitted by law, a partial refund may be appropriate if a change-of-mind return:
- Has missing accessories;
- Has been used beyond reasonable inspection;
- Has been damaged after delivery;
- Has been altered;
- Is missing components; or
- Has materially decreased in value because of customer handling.
We will not reduce a refund where doing so would conflict with mandatory consumer rights.
19. Refund Method
Refunds will generally be returned to the original payment method.
We normally cannot redirect a refund to an unrelated payment account for security and fraud-prevention reasons.
20. Order Cancellations
If you wish to cancel an order, contact:
info@importadoragranmundo.shop
as quickly as possible.
We will attempt to accommodate cancellation requests before the order has entered fulfillment or shipment.
Cancellation cannot be guaranteed once fulfillment has begun.
21. Cancellation After Shipment
If an order has already shipped, it usually cannot be cancelled in transit.
After receiving the product, the customer may request an eligible return under this policy.
22. Duplicate Orders
If you accidentally place a duplicate order, contact us promptly.
If the duplicate order has not yet been processed, we will attempt to cancel it.
If it has already been dispatched, the applicable return procedure may be required.
23. Refused Packages
Customers should generally contact us before refusing a package.
If a package is refused without authorization, any refund will be evaluated after the package is returned and identified.
This does not affect mandatory customer rights.
24. Undeliverable Packages
If a package is returned because of:
- Incorrect address;
- Incomplete address;
- Failure to collect the shipment;
- Repeated unsuccessful delivery attempts; or
- Another customer-related delivery issue,
we will review the circumstances after the package is returned.
Reshipment or refund may be available depending on the circumstances.
25. Lost Orders
If an order appears to be lost during transportation, contact:
info@importadoragranmundo.shop
We may investigate with the shipping carrier.
Where the order is confirmed lost and was never successfully delivered, we will provide an appropriate remedy, such as replacement or refund.
26. Package Marked Delivered but Not Found
If tracking shows delivery but you cannot locate the package:
- Check around the delivery location;
- Check with other members of the household;
- Check with building management where applicable;
- Review carrier tracking information; and
- Contact the carrier if appropriate.
If the shipment remains missing, contact us so we can review available information.
27. Fraudulent Return Activity
We reserve the right, where permitted by law, to reject fraudulent or abusive return requests.
Examples may include:
- Returning a different product;
- Using falsified purchase information;
- Deliberately damaging a product;
- Submitting manipulated photographs;
- Returning products not purchased from our store; or
- Other fraudulent conduct.
Legitimate customer claims will be reviewed fairly.
28. Chargebacks and Payment Disputes
If you believe there is a problem with a purchase, we encourage you to contact us first at:
info@importadoragranmundo.shop
so that we have an opportunity to investigate and resolve the matter.
Nothing in this provision prevents customers from exercising legitimate rights available through their financial institution or applicable law.
29. Canadian Consumer Rights
This policy provides voluntary contractual return rights and does not replace rights available under applicable Canadian federal, provincial, or territorial law.
Nothing in this policy is intended to exclude, restrict, or waive a consumer protection that cannot legally be excluded.
30. Contact Us
For returns, refunds, exchanges, cancellations, damaged items, defective products, or incorrect orders:
importadoragranmundo.shop
Email: info@importadoragranmundo.shop
Website: importadoragranmundo.shop
- Choosing a selection results in a full page refresh.